How It Works

Have your project already started, save a week of time and effort!

Once you subscribe to the JumpStart Training Support Program, we will schedule an uninterrupted block of 1 hour of time to complete your training.  You will receive a course outline and a checklist. You can keep the materials and use them as your own personal reference when we are through. You install the ExceleTel software and your telephony device, we do the rest! We will walk you through working with our tools, connecting to your telephony device, and writing basic code to handle the function you will be using in your actual application.  It's like having a support engineer over your shoulder to guide you as you begin your project.  Here are some of the things covered in the JumpStart Training:

• Where everything is in TeleTools and TeleScope and how to use the tools
• How to communicate with your telephony device through it's TSP
• The benefits of TeleScope at both design time and run time
• Building sample applications
• Properties, methods and controls working together
• Deploying your finished application
• Resources available to aid your development cycle

Some Unsolicited Testimonials

I would like to take a minute and comment on the JumpStart program you
offer.

I was pleasantly surprised on how fast your JumpStart program got me
moving on my project.  Quite often you spend a day or two learning the
basics, but with this training I was up to speed in a matter of hours.
My questions were answered in plain English, and the examples were
clear.  I would recommend this JumpStart program to anyone that is
interested in your toolset!

It was a pleasure working with your team!

Pat Buchanan
Director of Technology
ACDDirect.com

How We Prioritize Support Requests

ExceleTel prioritizes it's support queue in the following order:

1. PriorityONE Support
2. JumpStart Support 
3. Standard Support with a TeleTools Paid License or Premium Trial License
4. Basic Trial Support

What this means is that subscribers to PriorityONE Support receive priority over all other support requests.  Customers and Premium Trial License Holders receive our attention and our Standard Level of support because they have also invested in TeleTools and ExceleTel. PriorityONE Support was created in response to our customers' requests for additional support and/or rapid responses for their mission critical applications.  PriorityONE Support is intended to ensure that serious developers receive the assistance they might require.  If you download our products, but elect not to activate your FREE Premium Trial License and instead retain just a Basic Trial License, we have to assume that your telephony needs are not serious at this time and your support options are limited.  See this table for details.

Consulting Services and Development Services

Need more than just traditional technical support?  ExceleTel can provide the help and resources you need. With over 7 years experience in the computer telephony business, ExceleTel has been involved in practically every type of project imaginable. This experience has allowed us to assemble a talented team of consultants and developers that can help you, or ExceleTel, develop your Telephony application on-time and under budget.  If you need an extra level of handholding, or for us to research a specific TAPI Telephony device, then our Consulting Services can help.  If you are short on in-house resources or just want to hire experts who can save you time in coding your application, then you need our Development Services.  Just click on the appropriate hyperlink to be taken to more information about how these services can benefit you.  Remember, we are the TAPI Experts, you don't have to even use TeleTools for us to help you with TAPI advice and Telephony consulting.