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Configuring your Dialogic Card with PBXpert

NOTE: This utility works ONLY with analog cards, it will NOT work with digital cards

In most cases Dialogic cards utilize analog telephone lines either directly from the telephone company or through a PBX (telephone system).  Not all telephone lines are created equal so you may need to train your Dialogic card and drivers to work with your telephone lines. 

Even if you are not using lines through a PBX you may need to use this utility to train your Dialogic card, so do not be confused by the term PBX.  A better name for PBXpert would have been "Dialogic LineLearner"!

For detailed information on using PBXpert please refer to the Dialogic documentation.  We have created these simplified instructions to help you understand how to take advantage of this powerful configuration tool quickly.

Dialogic's PBXpert will use two telephone lines connected to your Dialogic card.  One line will call the other, perform a number of operations, then the second line will call the first line.  This is all done automatically by a built-in wizard.  Once the process is finished you will then need to configure the Dialogic card to use this configuration information.

The following instructions are not in complete detail.  You will need to refer to the Dialogic documentation for more complete information.

  1. Make sure that your Dialogic card is installed and operational.
  2. Connect two telephone lines to your Dialogic card making note of their phone numbers.
  3. Run the PBXpert.
  4. Use the PBXpert Wizard.
  5. Enter a name and model number for your PBX or telephone lines.  This will be used to create a name for the configuration file known as a "Tone Set File".
  6. If you have entered PBX configuration strings in the Dialogic TSP then enter the name of the PBX.
  7. Select your telephony device.
  8. Select the first line device (channel) and enter its phone number.
  9. Select the second line device (channel) and enter its phone number.
  10. Confirm the information you entered.
  11. Now the "PBXpert/32 Wizard Auto Line Test" will run.
  12. Now the "Learn <your PBX name> Tones" will run.
  13. Click the "Keep Data" button.
  14. Now it will "Verify the Learn". Click OK when it is finished.
  15. Click "Finish" and exit PBXpert
Alternative software development tools for Intel / Dialogic hardware

   Less costly
   Royalty Free
   Hardware Independent

Would you like to find an alternative to the expensive, royalty based, hardware specific computer telephony software development tools from Intel / Dialogic, Pronexus, or others? Click here for more information.

  Artisosft VisualVoice
 
Parity CallSuite
 
Parity VOS
 
Pronexus VBVoice
 
Intel CT ADE

Do you need a replacement for one of these or one of the others like them?  Click here for more information.

Or click below to get help or more information about replacing your current computer telephony software development tool.

You now need to configure the Dialogic device to use the file you just created:

  1. Run the "Dialogic Configuration Manager".
  2. If the service is running then stop it.
  3. Select your telephony device.
  4. Configure the device.
  5. Select the"Misc." tab.
  6. Modify the "TSFFileSupport" option to have a value of "Yes".
  7. Select the "Files" tab.
  8. Modify the TSFFileName to use your file created by PBXpert.
  9. Apply the changes and click OK.

Exit the Dialogic Configuration Manager and reboot!

Note: Some PBX's send a tone to tell the telephony device that the remote call has disconnected. See "Configuring your Dialogic Card to Detect Disconnect Tones."

 

 
 


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