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Installing Dialogic Boards (WinNT/W2K/WinXP/Win2003)
Intel Dialogic System Release 5.1.1
NOTE: The Intel Dialogic product line has been sold to Eicon (now
renamed Dialogic Corporation). Product information is being
transitioned from Intel to Dialogic web sites. Some links to Intel
included on this page may no longer be available.
Fortunately the Dialogic boards and drivers are dependable (although a
bit picky about certain event sequences and timing). Unfortunately the documentation for installing them is unclear. For
this reason we are supplying this document to aid in their installation
and configuration. This document will help you configure your
Dialogic board for use with Microsoft’s Telephony Application
Programming Interface (TAPI) and ExceleTel TeleTools. You
should still follow the instructions supplied with your Dialogic board.
This document will help to guide you through that mountain of information.
For use with TAPI and TeleTools it is advisable to use Dialogic
System Release 5.1.1 with SU 149 (includes SP
1 and FP 1). Dialogic
System Release 5.1.1 with SP 1 and the D4PCIU patch (plus
some special procedures in some cases) should also work. If you are using digital boards (T1, etc.) you will also need the Global Call Protocols Package.
If you need the Dialogic installation files and are or wish to
become an ExceleTel customer, please contact us by phone
(+1-919-233-2232) or email (sales (at) exceletel.com).
Be sure to install the Dialogic TAPI drivers and the Dialogic sample
programs. The Dialogic sample programs are handy for making sure that the
drivers and the board are working properly. It is important to know that
"Talker32.exe" is the only Dialogic sample program that uses
TAPI. All other Dialogic sample programs work directly with the Dialogic
low level drivers and their proprietary API.
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There are several procedures that you will need to follow:
- Installing the Dialogic Hardware
- Installing the Dialogic Software
- Configuring the Dialogic Drivers
- Installing Service Pack 1
- Setting the flag in the first Software install for GlobalCall
- Actually Installing GlobalCall (only used for digital cards)
- Configuring GlobalCall for T1 (only used for digital cards)
- Configuring the Dialogic TSP
- Installing the Dialogic TAPI Wave Driver
You will need to have ready (Click on the links to get the download):
- Your Dialogic Card
- Dialogic
System Release 5.1.1 software
- Dialogic SU 149 software
- Dialogic Global Call Protocols Package software (only used for digital cards)
You should perform these procedures in order.
Installing the Dialogic Hardware
When using an ISA board (or board with jumpers):
- Identify a free IRQ.
- Set the IRQ jumpers/dip switches on the Dialogic board.
- Set the Address jumpers/dip switches on the Dialogic board. The default will usually work.
- Shut down Windows.
- Turn off the computer.
- Install the board into the computer.
- Turn on the computer.
- Reserve the IRQ for ISA in the
System BIOS.
When using an PCI board (or board with NO jumpers):
- Shut down Windows.
- Turn off the computer.
- Install the board into the computer.
- Turn on the computer.
- These devices are NOT PnP. In general the Device Wizard will
not pop up.
Installing the Dialogic System Release 5.1.1 Software
- Run "Setup.exe" from the Dialogic System Release CD or
download.
- Select the "Custom" option
- Select "GlobalCall" (This will set the software to use
GlobalCall but does not install all of the GlobalCall software.
If you are using digital cards you must also install GlobalCall separately below. Yes,
it's confusing, we didn't write the install, just this help file to
try to get you through it :) )
- For Analog cards for each of the next two dialog boxes,
select no options
- For digital cards (i.e. T1, E1) Consult the Dialogic
documentation for the correct options for your installation. Our
tests use T1 robbed bit as it does not appear that PRI supports TAPI.
If you will be using the SC Bus to connect multiple cards together
then you will need to select the SCx option also.
- Complete the installation. Near the end of the Dialogic software installation you are offered an
option to run the "Dialogic Board Configuration" program, also known as
"Dialogic Configuration Manager (DCM)". We recommend that
you skip this and run it later (after a reboot). See Configuring
the Dialogic Drivers below.
- Reboot
- If Windows prompts you to install a driver for your board(s), simply
point Windows to “C:\Program Files\Dialogic\DRVR” (this is the
default installation directory). The board will still show up as
an “Unknown/Other” type device in the Windows drive manager (which
is normal), but you will no longer be prompted to install a driver at
boot-up.
Installing Dialogic SU 149
- Run "Setup.exe" from the Dialogic Service Update CD or
download.
- Reboot when complete.
Configuring the Dialogic Drivers
NOTE: Near the end of the Dialogic software installation you
may be offered an
option to run the "Dialogic Board Configuration" program, also known as
"Dialogic Configuration Manager (DCM)". We recommend that
you skip this option and run DCM after a reboot. We recommend that
you restart
the computer after any Dialogic software installation. Then run DCM as your next step from the
Windows Start
Menu. The first time you run DCM, you may see a "computer
name" dialog box. Select "local" and hit the
"connect" button. Once DCM is up:
When using an ISA board (or board with jumpers):
- Select the menu option "Action | Add Device"
- Select your Dialogic board
- Set the Address and IRQ to match the setting on the hardware.
See "Installing the Dialogic Hardware"
When using a PCI board (or board with NO jumpers):
- The Dialogic board should automatically be detected and be listed on your
screen
- If your Dialogic board(s) are not being detected by the Dialogic Configuration Manager (DCM), or are not starting after you click the green start button, you may have a resource conflict. Check the following:
- Reboot your computer and go into the BIOS by pressing Del or F1/F2 at startup. All BIOS systems are different, so some terms referenced here may vary, and you may need to hunt around to find them.
- Typically, there will be a section that says “Integrated Peripherals”. Disable any peripherals which are not needed, such as USB, sound, secondary IDE channels, serial and parallel ports.
- Find the “PnP/PCI” section of the BIOS and toggle Plug and Play (If it is on, turn it off. If it is off, turn it on).
- Under the same “PnP/PCI” configuration section there is usually a selection which reads “Reset Configuration Data” or “Reset ESCD” – enable or select yes.
- ACPI settings should be turned OFF in your BIOS.
- Save settings and reboot.
- In the Dialogic Configuration Manager go to “Action>Restore>Device Defaults” Then click “Action>Auto Detect Devices”
- If your board is still not detected, you may need to put it in a different PCI slot. After doing this you will need to go back into the BIOS and follow Steps 4-6.
- If you do NOT have a hotswap PCI board the card may not work in
hotswap motherboards. Hotswap motherboards usually have plastic dividers between
the slots to keep the cards from touching when you install or remove
them.
-
If you see “????” listed for one or more board
names, select that board and then select Restore
Device Defaults from
DCM’s Action menu and click Yes.
Check the board's configuration and edit as required.
- Select the menu option "Service | Startup Mode |
Automatic"
- Close Dialogic Configuration Manager
- Reboot the computer.
Check Your Work!
- Run one of the Dialogic Sample Programs to verify that the board is
installed properly. You can find the "multithreaded voice"
program, choose file | open and you will see your lines. You can
open one, then go into one of the other menus to test a function such
as "dial".
Installing GlobalCall (Only if using digital
cards)
NOTE: Checking GlobalCall in the main software setup above just selects
the option to use GlobalCall. Both of these steps are
important. You must also run the separate GlobalCall installation software.
- Unzip the GlobalCall file to a subdirectory on your disk
- Go to the windows/386 directory and run Setup
- Click on Custom
- Select your location. In the US that would be North American
protocols.
- Also select online documentation
- Select All protocols (US and Mexico)
- Click OK on through
- Restart again
Configure GlobalCall (Only if using digital
cards)
- Use Notepad to edit "ProgramFiles\Dialogic\Cfg\icapi.cfg"
- Edit the line for parameter $14 to look like this:
- $14 Disable DTI Wait call function ( 1=YES, 0=NO ) : 1
- You may also edit parameter $11 and change the "0" to a
"1" to enable debug logging. But remember to turn it
off when you get things working!
- Save and close
For Wink Start:
- Use Notepad to edit "Program Files\Dialogic\data\SPANDTI.PRM"
- Find the line with the string ";000C", remove the
semicolon and change it to be "000C 30"
- Go to the end of the file and append the following 2 lines:
0014 01 ; ESF framing
0020 01 ; B8ZS
- Save and close
- Open the Dialogic Configuration Manager (DCM) and stop services if
they are running
- Select the board you wish to configure and repeat for all boards
- Select the "misc" panel
- Click on ParametersFile
- Under the value, enter "spandti.prm"
Configuring the Dialogic TSP
Windows 2000/XP/2003
- Bring up the Windows Control Panel
- Select "Phone and Modem Options"
- Click the "Advanced" tab
- Click "Add"
- Select "Dialogic Generation 2 Service Provider for NT" (If
you don't see this as a selection, then you did not select the "GlobalCall"
option during installation. You must run setup again and check this
box while leaving all the others now unchecked. If you are using
digital cards you will also need to run the
separate GlobalCall installation listed above.)
- Click on the "Advanced" button causing the
"Configuration Service" dialog box to appear
- Click on the "Call Parameters" tab.
- Change the "Configuration" from "Default" to
"Custom".
- Set the "Ringback Timeout" to 700
- Check the "Enable Perfect Call"
- "Call progress analysis flags" should have
"DX_PVDOPTNOCON(6)" selected.
- For digital installations, click the "Digital Protocols
tab and select your protocol for each card for your location, in the
US, select "us_mf_io", which stands for US
multi-frequency input/output. Click "set" then
"save". You may need to adjust parameters in your
protocol file to match different signaling bits and wink times used by
your T1 line. For example, one client reported that they were
winking on ABCD and needed a 230ms wink time.
- Press OK twice or until you save your changes and get back to the
Phone and Modem options
- Close Phone and Modem Options
- Reboot the computer.
Windows NT 4
- Bring up the Windows Control Panel
- Select "Telephony"
- Click the "Telephony Drivers" tab
- Click "Add"
- Select "Dialogic Generation 2 Service Provider for NT"
- Click on the "Advanced" button causing the
"Configuration Service" dialog box to appear
- Click on the "Call Parameters" tab.
- Change the "Configuration" from "Default" to
"Custom".
- Set the "Ringback Timeout" to 700
- Check the "Enable Perfect Call"
- "Call progress analysis flags" should have
"DX_PVDOPTNOCON(6)" selected.
- For digital installations, click the "Digital Protocols
tab and select your protocol for each card for your location, in the
US, select "us_mf_io". Click "set" then
"save"
- Close the "Dialing Properties" dialog box
- Reboot the computer.
Installing the Dialogic TAPI Wave Driver
Windows 2000/XP/2003
- Bring up the Windows Control Panel
- Select "Add/Remove Hardware"
- Select "Add/Troubleshoot a device"
- Choose "Add a new device"
- Select "No, I want to select the hardware from a list".
- Select Hardware Type "Sound, video and game controllers".
- Click the button "Have Disk"
- Browse to "C:\Program Files\Dialogic\Lib"
- Click on the "oemsetup.inf" file and click Open
- "Dialogic Wave Driver 1.x" should now be listed
- Complete the installation by clicking Next twice and saying
"yes" to the digital signature message
- Point to "DLGWAVE.DLL" if it asks in the "C:\Program
Files\Dialogic\LIB folder
- Verify that the "Number of Channels" is greater than zero
(>0)
- Click "Ok" on the Dialogic Wave Driver Config Window
- Reboot the computer.
Windows NT 4
- Bring up the Windows Control Panel
- Select "Multimedia"
- Select the "Devices" tab
- Expand "Audio Devices"
- Click "Add".
- Select "Unlisted or Update Driver".
- Click the button "OK"
- Browse to "C:\Program Files\Dialogic\Lib"
- Click the button "OK"
- "Dialogic Wave Driver 1.x" should now be listed
- Click the button "OK"
- "Number of Channels" should be greater than zero (>0)
- Complete the installation
- Reboot the computer.
Check Your Work!
- Look for the Dialogic wave audio devices in the Multimedia control
panel applet.
- Run the Dialogic TAPI sample program Talker32
- Run the ExceleTel TeleScope utility program to verify that the TSP
is installed properly and that the wave audio devices are available.
- Congratulate yourself and enjoy your favorite beverage.
Notes
Please review the following items if applicable:
NOTICE
This document along with all the content on this website
represents the intellectual property of ExceleTel. It represents
years of our hard work and expertise. You may not copy or
re-distribute this document unless every word, including the copyright
and our contact information, is included.
Copyright(c) 2003-2008 ExceleTel Inc
www.exceletel.com
support (at) exceletel.com
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