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Installing Dialogic Boards (WinNT/W2K)

Dialogic System Software Release 5.01

As of March 4, 2003 Intel / Dialogic is now providing support for installing on Windows XP.  According to Intel / Dialogic, this requires System Release 5.1.1 Feature Pack 1 (FP1) for Windows.  Click here for more information.

Fortunately the Dialogic boards and drivers are dependable.  Unfortunately the documentation for installing them is unclear.  For this reason we are supplying this document to aid in their installation and configuration.  This document will help you configure your Dialogic board for use with Microsoft’s Telephony Application Programming Interface (TAPI) and ExceleTel TeleTools.  However you should still follow the instructions supplied with your Dialogic board, this document will help to guide you through the mountain of information.

It is advisable  to use the latest Dialogic drivers.  Click here to find drivers and service packs for Windows on the Intel  / Dialogic support web site.

Be sure to install the Dialogic TAPI drivers and the Dialogic sample programs. The Dialogic sample programs are handy for making sure that the drivers and the board are working Properly. It is important to know that "Talker32.exe" is the only Dialogic sample program that uses TAPI. All other Dialogic sample programs work directly with the Dialogic low level drivers and their proprietary API.

There are five procedures that you will need to follow:

  • Installing the Dialogic Hardware
  • Installing the Dialogic Software
  • Configuring the Dialogic Drivers
  • Configuring the Dialogic TSP
  • Installing the Dialogic TAPI Wave Driver

You will need to perform these procedures in order!
Alternative software development tools for Intel / Dialogic hardware

   Less costly
   Royalty Free
   Hardware Independent

Would you like to find an alternative to the expensive, royalty based, hardware specific, and/or discontinued  computer telephony software development tools from Intel / Dialogic, Pronexus, Parity, Envox or others? Click here for more information about ExceleTel TeleTools.

  Artisosft VisualVoice
   Parity CallSuite
   Parity VOS
   Pronexus VBVoice
   CT ADE (Dialogic, Intel,  Envox)

Do you need a replacement for one of these or one of the others like them?  Click here to download ExceleTel TeleTools trial software now.

You may also contact us directly to get help or more information about replacing your current computer telephony software development tool.

ExceleTel Inc.
+1(919)233-2232
 

Installing the Dialogic Hardware

  • Identify a free IRQ.
  • Set the IRQ jumpers/dip switches on the Dialogic board.
    When using an ISA board you should reserve the IRQ for ISA in the System BIOS.
  • Set the Address jumpers/dip switches on the Dialogic board.
    The default will usually work.
  • Shut down Windows.
  • Turn off the computer.
  • Install the board into the computer.
  • Turn on the computer.

Installing the Dialogic Software

  • Run "Setup.exe" from the Dialogic System Release CD or download.
  • Select the "Custom" option
  • Select "GlobalCall"
  • If you are using standard analog telephone lines (POTS) then do not select any options for the next two dialog boxes. If you are using digital cards and lines (i.e. T1, E1) then consult the Dialogic documentation for the correct options.
  • Complete the installation

Configuring the Dialogic Drivers

Near the end of the Dialogic software installation you are offered an option to run the "Dialogic Board Configuration" or you can run it from the Windows Start menu. This program is also known as "Dialogic Configuration Manager (DCM)".

  • Select the menu option "Action | Add Device"
  • Select your Dialogic board
  • Set the Address and IRQ to match the setting on the hardware.
    See "Installing the Dialogic Hardware"
  • Select the menu option "Service | Startup Mode | Automatic"
  • Close Dialogic Configuration Manager
  • Reboot the computer.

 Check Your Work!

  • Run one of the Dialogic Sample Programs to verify that the board is installed properly.

Configuring the Dialogic TSP

Windows 2000

  • Bring up the Windows Control Panel
  • Select "Phone and Modem Options"
  • Click the "Advanced" tab
  • Click "Add"
  • Select "Dialogic Generation 2 Service Provider for NT"
  • Click on the "Advanced" button causing the "Configuration Service" dialog box to appear
  • Click on the "Call Parameters" tab.
  • Change the "Configuration" from "Default" to "Custom".
  • Set the "Ringback Timeout" to 700
  • Check the "Enable Perfect Call"
  • "Call progress analysis flags" should have "DX_PVDOPTNOCON(6)" selected.
  • Close Phone and Modem Options
  • Reboot the computer.

Windows NT 4

  • Bring up the Windows Control Panel
  • Select "Telephony"
  • Click the "Telephony Drivers" tab
  • Click "Add"
  • Select "Dialogic Generation 2 Service Provider for NT"
  • Click on the "Advanced" button causing the "Configuration Service" dialog box to appear
  • Click on the "Call Parameters" tab.
  • Change the "Configuration" from "Default" to "Custom".
  • Set the "Ringback Timeout" to 700
  • Check the "Enable Perfect Call"
  • "Call progress analysis flags" should have "DX_PVDOPTNOCON(6)" selected.
  • Close the "Dialing Properties" dialog box
  • Reboot the computer.

Installing the Dialogic TAPI Wave Driver

Windows 2000

  • Bring up the Windows Control Panel
  • Select "Add/Remove Hardware"
  • Select "Add/Troubleshoot a device"
  • Choose "Add a new device"
  • Select "No, I want to select the hardware from a list".
  • Select Hardware Type "Sound, video and game controllers".
  • Click the button "Have Disk"
  • Browse to "C:\Program Files\Dialogic\Lib"
  • "Dialogic Wave Driver 1.x" should now be listed
  • Complete the installation
  • Reboot the computer.
  • Bring up the Windows Control Panel
  • Select "Sound and Multimedia"
  • Click the "Hardware" tab
  • Select "Dialogic Wave Driver 1.X"
  • Click the "Properties" button
  • Select the "Properties" tab
  • Expand "Audio Devices"
  • Select "Dialogic Wave Driver 1.X"
  • Click the "Properties" button
  • Click the "Settings" button
  • "Number of Channels" should be greater than zero (>0)
  • Click OK
  • Reboot the computer.

Windows NT 4

  • Bring up the Windows Control Panel
  • Select "Multimedia"
  • Select the "Devices" tab
  • Expand "Audio Devices"
  • Click "Add".
  • Select "Unlisted or Update Driver".
  • Click the button "OK"
  • Browse to "C:\Program Files\Dialogic\Lib"
  • Click the button "OK"
  • "Dialogic Wave Driver 1.x" should now be listed
  • Click the button "OK"
  • "Number of Channels" should be greater than zero (>0)
  • Complete the installation
  • Reboot the computer.

Check Your Work!

  • Look for the Dialogic wave audio devices in the Multimedia control panel applet.
  • Run the Dialogic TAPI sample program Talker32
  • Run the ExceleTel TeleScope utility program to verify that the TSP is installed properly and that the wave audio devices are available

In some cases you may need to train your Dialogic card and drivers to work properly with your telephone lines. This is done with the Dialogic utility known as PBXpert. NOTE: PBXpert will NOT run on the digital T1 cards. Consult the Dialogic documentation for instruction on how to use the PBXpert utility. Once you have run this utility program successfully you will need to configure the Dialogic TSP to utilize the information. This is done on the "PBX strings" tab of the "Configuration Service" dialog box as described above. Select your information file listed in the "PBX type" list box. Changes will not take effect until the computer is rebooted.

NOTICE

This document along with all the content on this website represents the intellectual property of ExceleTel.  It represents years of our hard work and expertise.  You may not copy or re-distribute this document unless every word, including the copyright and our contact information, is included. 

Copyright(c) 2003-2007 ExceleTel Inc
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