Installing Dialogic Boards (Win95/Win98*)

Fortunately the Dialogic boards and drivers are dependable. Unfortunately the documentation for installing them is unclear. For this reason we are supplying this document to aid in their installation and configuration. This document will help you configure your Dialogic board for use with Microsoft’s Telephony Application Programming Interface (TAPI) and ExceleTel TeleTools. However, you should still follow the instructions supplied with your Dialogic board. This document will help to guide you through the mountain of information.

At the time this document was prepared the Dialogic Development Package v3.0 for Windows 95 was available.

*Dialogic does not Support Windows 98/ME. However, we have found that these drivers appear to work with Windows 98 in many cases. Unfortunately, if there are difficulties, since no support is available from Dialogic for Windows 98/ME, neither Dialogic or ExceleTel will be able to assist you further.

ExceleTel strongly suggests that you use Windows 2000/NT4 with Dialogic products rather than Windows 95/98/ME.

The Windows 95 drivers contain a subset of the features offered under Windows 2000/NT4. For example you will not be able to monitor for tones or silence and the configuration options are limited.

There are four procedures that you will need to follow:

Installing the Dialogic Hardware
Installing the Dialogic Software
Configuring the Dialogic Drivers
Configuring the Dialogic Telephony Service Provider (TSP) for TAPI

You will need to perform these procedures in order!

Alternative software development tools for Intel / Dialogic hardware

   Less costly
   Royalty Free
   Hardware Independent

Would you like to find an alternative to the expensive, royalty based, hardware specific computer telephony software development tools from Intel / Dialogic, Pronexus, or others? Click here for more information.

Artisosft VisualVoice
Parity CallSuite
Parity VOS
Pronexus VBVoice
Intel CT ADE

Do you need a replacement for one of these or one of the others like them? Click here for more information.

Or click below to get help or more information about replacing your current computer telephony software development tool.

Installing the Dialogic Hardware

Identify a free IRQ.
Set the IRQ jumpers/dip switches on the Dialogic board. When using an ISA board you should reserve the IRQ for ISA in the System BIOS.
Set the Address jumpers/dip switches on the Dialogic board. The default will usually work.
Shut down Windows.
Turn off the computer.
Install the board into the computer.
Turn on the computer.

Installing the Dialogic Software

Run "Setup.exe" from the Dialogic CD or download.
Select the "Custom" option
Select “Drivers & Configuration Files” and “Sample Test Programs”
Complete the installation
Reboot the computer.

Dialogic provides Service Packs. They can be found at http://support.dialogic.com.

Configuring the Dialogic Drivers

Run the Dialogic Configuration Manager from the Windows Start menu.
Select the “Automatic” Operation mode.
Click the button “Add board”
Windows 98 will automatically look for Plug and Play devices, it will not find Dialogic boards.
Do not let Windows automatically detect new hardware.
Select “Other devices”
Select “Dialogic” as the manufacture and your board.
Take note of the Interrupt Request (IRQ) and Memory Range.
This information may not match your card setting and can be altered later using the Device Manager.
Finish the installation and Reboot the computer.

Check Your Work!

Run one of the Dialogic Sample Programs to verify that the board is installed properly.

Configuring the Dialogic Telephony Service Provider (TSP) for TAPI

Bring up the Windows Control Panel
Select "Telephony"
Click "Add"
Select “Dialogic Dxxx TSP - TAPI”
Click "Add"
Click on the "Detect Boards"
Click "OK"
Reboot the computer.

Check Your Work!

Look for the Dialogic wave audio devices in the Multimedia control panel applet.
Run the Dialogic TAPI sample program Talker32
Run the ExceleTel TeleScope utility program to verify that the TSP is installed properly and that the wave audio devices are available


Copyright © 1997-2008 ExceleTel Inc. All rights reserved. Friday August 17, 2007 11:05:24 AM	Contact Us