When your project is mission critical, or you just need to make sure that you have priority access to our support staff and software developers, our PriorityONE Support is the answer.  Your support requests are specially identified and automatically prioritized in our support queue.

You receive a 20% discount on major updates.  This means big savings over the normal price for updates from last years version to this, or even for edition upgrades such as moving up from our Professional Edition of TeleTools to the Enterprise Edition.

How We Prioritize Support Requests

ExceleTel prioritizes it's support queue in the following order:

1. PriorityONE Support
2. JumpStart Support 
3. Standard Support with a TeleTools Paid License or Premium Trial License
4. Basic Trial Support

What this means is that subscribers to PriorityONE Support receive priority over all other support requests.  Customers and Premium Trial License Holders receive our attention and our Standard Level of support because they have also invested in TeleTools and ExceleTel. PriorityONE Support was created in response to our customers' requests for additional support and/or rapid responses for their mission critical applications.  PriorityONE Support is intended to ensure that serious developers receive the assistance they might require.  If you download our products, but elect not to activate your FREE Premium Trial License and instead retain just a Basic Trial License, we have to assume that your telephony needs are not serious at this time and your support options are limited.  See this table for details.

Consulting Services and Development Services

Need more than just traditional technical support?  ExceleTel can provide the help and resources you need. With over 7 years experience in the computer telephony business, ExceleTel has been involved in practically every type of project imaginable. This experience has allowed us to assemble a talented team of consultants and developers that can help you, or ExceleTel, develop your Telephony application on-time and under budget.  If you need an extra level of handholding, or for us to research a specific TAPI Telephony device, then our Consulting Services can help.  If you are short on in-house resources or just want to hire experts who can save you time in coding your application, then you need our Development Services.  Just click on the appropriate hyperlink to be taken to more information about how these services can benefit you.  Remember, we are the TAPI Experts, you don't have to even use TeleTools for us to help you with TAPI advice and Telephony consulting.