Paid Support Options

In an effort to provide the best possible support and to address the needs and requests of our customers, we've created optional priority paid support plans.

We want to ensure that our customers have just the right support option they need and are able to have access to it when they need it.  If you need to know that you are going to be able to get the level of attention you require on a priority basis because your project is important and you need to control your costs, then the ability to budget for something like our PriorityONE Support subscription is perfect for you.  Here are the ways to get the priority help you need from ExceleTel:
Paid Support Overview

Free Support Overview

Click here for a detailed comparison table.

 

If you find with your project that you only need a short period of support for a small job or will require much more in depth collaboration on a large one, please contact us to work out a custom option that better suits you.

PriorityONE Support

Our PriorityONE Support option guarantees that you will be placed at the top of our priority list.  Minor version updates are free of charge and you are granted a 20% discount on edition upgrades and major version updates for the term of your plan. You will be placed on a list giving you access to restricted portions of the web site and receive priority emails.  You receive a separate code to be placed in a PriorityONE status in our phone system and emails from you are flagged as PriorityONE premium status.  Subscribing to PriorityONE Support also allows you to budget your expenses for a project, no more surprises!  Please click on the above link in the heading for this paragraph to get more information about how to get faster, more customized support.

JumpStart Training

ExceleTel's unique JumpStart program provides a one on one consultation with a support engineer to get you started quickly.  For a small one-time fee, you can save yourself a lot of reading and clicking and get an ExceleTel support engineer to guide you through the basics of using TeleTools, TeleScope, and your telephony device(s).  Especially if you are limited on time and/or money, ExceleTel can save you a lot of both and, along the way, save you some headaches.  JumpStart can assist you in your evaluation, and provide you the convenience of a simple, affordable and budgetable item for your project. Find out more information about JumpStart and how it can help you by clicking the above link in the heading for this paragraph.

PriorityONE Support $1,495 Yearly (other terms available)
JumpStart Program $195 one time only

How We Prioritize Support Requests

ExceleTel prioritizes it's support queue in the following order:

  1. PriorityONE Support
  2. JumpStart Support 
  3. Standard Support with a TeleTools Paid License or Premium Trial License
  4. Basic Trial Support

What this means is that subscribers to PriorityONE Support receive priority over all other support requests.  Customers and Premium Trial License Holders receive our attention and our Standard Level of support because they have also invested in TeleTools and ExceleTel. PriorityONE Support was created in response to our customers' requests for additional support and/or rapid responses for their mission critical applications.  PriorityONE Support is intended to ensure that serious developers receive the assistance they might require.  If you download our products, but elect not to activate your FREE Premium Trial License and instead retain just a Basic Trial License, we have to assume that your telephony needs are not serious at this time and your support options are limited.  See this table for details.

Consulting Services and Development Services

Do you need more than just traditional technical support?  ExceleTel has been at the forefront of TAPI software development for well over 10 years. Our experience in the development tools business with TeleTools has exposed us to a very wide range of telephony applications, telephony platforms, and perhaps most importantly, the wide and sometimes very frustrating range of telephony issues that you too may experience.

If you need help with things like computer telephony systems design, research on a specific TAPI device or function, or just want us on your team for ad-hoc queries, then our Consulting Services can help.  If you are short on in-house resources or just want to hire experts who can save you time in coding your application, then you need our Development Services.  Just click on the appropriate hyperlink to be taken to more information about how these services can benefit you.

We have helped developers all over the world navigate their telephony projects from concept to successful deployment.  Contact us today and perhaps we can help you too!