Hours of Operation:
Monday - Friday
9:00am - 6:00pm EST or EDT
support at exceletel dot com
How To Get Support
ExceleTel offers several methods of support. In addition to our free support, we've created paid support options to provide the response
time and level of support you need. Do you want priority access to our support staff and engineers? Perhaps you are evaluating TeleTools and
need pre-sales support, or you are working on a small project for which you just need a short period of handholding. Maybe you have a larger
project and need ongoing technical help or maybe you would like help from an industry expert on a consulting basis. Could you just benefit
from TAPI and telephony consultants? ExceleTel can team with you to provide programming expertise to supplement your staff or even code the
entire application in order to get your project in on time. In each case, ExceleTel has just the right option for you. Here are the ways to
get the help you need from ExceleTel, be sure to see which support option is right for you.
How We Prioritize Support Requests
ExceleTel prioritizes it's support queue in the following order:
- Annual Software Support Plans - Gold, Silver, Bronze (in that order)
- JumpStart or Proof-Of-Concept Services
- Incident or Hourly Paid Services
- Purchased Products (Software or Hardware)
- TeleTools Trial Software
- Our Annual Software Support plans were created in response to our customers' requests for additional support and/or rapid responses for their
time critical development projects and important production deployments.
and Proof-Of-Concept are paid service options that offer our technical services at a steep discount in order to get you up and running on your project fast.
paid support services can be useful for occasional ad-hoc issues. However, we suggest an appropriate Annual
Software Support plan for time critical development projects and production deployments that may need quick attention.
- When you purchase products from ExceleTel, free basic email support is available for a limited time after purchase.
You are encouraged to enroll in one of our annual support offerings in order
ensure better access to our technical staff.
- The free TeleTools trial software download is intended to serve only as an initial
exposure to TeleTools and a few simple sample applications so that you
can see the basics of how things work.
The free assistance we provide is intended to help you determine if TeleTools might be suitable
for your project. A great next step is to enroll in our well
regarded JumpStart service so that you can get your proof-of-concept
work done quickly and be in a much better position to make informed decisions about your
project direction and to push your project through to completion.
Consulting Services and Development Services
Do you need more than just traditional technical support? ExceleTel has been at the forefront of TAPI
software development for well over 15 years. Our experience in
the development tools business with TeleTools has exposed us to a very wide
range of telephony applications, telephony platforms, and perhaps most
importantly, the wide and sometimes very frustrating range of telephony
issues that you too may experience.
If you need help with things like
computer telephony systems design, research on a specific TAPI device or
function, or just want us on your team for ad-hoc queries, then our Consulting
Services can help. If you are short on in-house resources or just
want to hire experts who can save you time in coding your application, then
you need our Development
Services. Just click on the appropriate hyperlink to be taken to
more information about how these services can benefit you.
We have helped
developers all over the world navigate their telephony projects from concept to
successful deployment. Contact us
perhaps we can help you too!