ExceleTel offers several methods of support. In addition to our free support, we've created paid support options to provide the response time and level of support you need. Do you want priority access to our support staff and engineers? Perhaps you are evaluating TeleTools and need pre-sales support, or you are working on a small project for which you just need a short period of handholding. Maybe you have a larger project and need ongoing technical help or maybe you would like help from an industry expert on a consulting basis. Could you just benefit from TAPI and telephony consultants? ExceleTel can team with you to provide programming expertise to supplement your staff or even code the entire application in order to get your project in on time. In each case, ExceleTel has just the right option for you. Here are the ways to get the help you need from ExceleTel, be sure to see which support option is right for you. You can click HERE for a detailed comparison table that illustrates with checkmarks what is included in each option.:
How We Prioritize Support RequestsExceleTel prioritizes it's support queue in the following order:
What this means is that subscribers to PriorityONE Support receive priority over all other support requests. Customers and Premium Trial License Holders receive our attention and our Standard Level of support because they have also invested in TeleTools and ExceleTel. PriorityONE Support was created in response to our customers' requests for additional support and/or rapid responses for their mission critical applications. PriorityONE Support is intended to ensure that serious developers receive the assistance they might require. If you download our products, but elect not to activate your FREE Premium Trial License and instead retain just a Basic Trial License, we have to assume that your telephony needs are not serious at this time and your support options are limited. See this table for details. Consulting Services and Development ServicesDo you need more than just traditional technical support? ExceleTel has been at the forefront of TAPI software development for well over 10 years. Our experience in the development tools business with TeleTools has exposed us to a very wide range of telephony applications, telephony platforms, and perhaps most importantly, the wide and sometimes very frustrating range of telephony issues that you too may experience. If you need help with things like computer telephony systems design, research on a specific TAPI device or function, or just want us on your team for ad-hoc queries, then our Consulting Services can help. If you are short on in-house resources or just want to hire experts who can save you time in coding your application, then you need our Development Services. Just click on the appropriate hyperlink to be taken to more information about how these services can benefit you. We have helped developers all over the world navigate their telephony projects from concept to successful deployment. Contact us today and perhaps we can help you too!
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