Support Request Form

Please submit only one issue per request. Separate requests are handled more effectively. Fields with a red asterisk (*)are required, but all fields are important. Completing all fields helps you get the answer to your question faster.

When you press the submit button below, email is sent from the ExceleTel web server straight to technical support personnel, bypassing the email client on your computer. Therefore, you must include an Internet email address (or telephone or fax number) to receive a reply.

*Name
*Email
Organization
Phone
Fax

Please provide the following ExceleTel product information. If you have not yet received either a purchased or evaluation serial number, please type "eval" in the serial number field below.

*Product name
*Version number
*Serial number

Please provide the following information about your operating system. In the Version number field, please indicate any service packs or patches applied (such as NT 4.0 Service Pack 3).

*Operating system
Version number

Please provide the following information about your development environment.

*Development environment
Other environment
Version number

Please provide the following information about your telephony device.

*Telephony device manufacturer
*Telephony device model
TSP file name
TSP version number or date

Please provide a descriptive Subject for your request. This will be used in the subject field of any replies to your request.

*Subject

Please describe the issue in the space provided below. Include the steps required to reproduce the problem if applicable. Please include source if useful. If you need to send large or binary files, please send them as attachments to support@exceletel.com using the same subject you specified above.

[ About ] [ First Time Visit ] [ TAPI Made Easy ] [ What You Can Do ] [ Products ] [ How To Order ] [ Support ] [ Search ]
[ Home ] [ Up ]


Copyright © 1997-2007 ExceleTel Inc. All rights reserved. Friday August 17, 2007 11:05:24 AM	Contact Us