Support Request Form

You may use this form to submit support requests if you have a valid technical support or professional services agreement in place with ExceleTel.  If you do not yet have an agreement you may acquire a support incident here.   Please contact us for information about acquiring a service agreement that will meet your needs.

Please submit only one issue per request.  Separate requests are handled more effectively.  Fields with a red asterisk (*)are required, but all fields are important.  Completing all fields helps you get the answer to your question faster.

When you press the submit button below, email is sent from the ExceleTel web server to the technical support email inbox. This bypasses the email client on your computer. Therefore, you must include your correct email address to receive a reply.

Invoice # from your agreement or incident    
Name    
Email Address  
 
Organization    
Phone    

Please provide the following information about the product for which you are seeking support. For software, if you have not yet received either a serial number or license key, please type "eval" in the serial number field below.

*Product name

*Version number

*Serial Number or License Key

Please provide the following information about your development or deployment environment (based on location of issue for which you are seeking support).

*Operating system

*Development environment

Other environment

Version number

Please provide the following information about your underlying telephony hardware or software.

*Telephony hw/sw manufacturer

*Telephony hw/sw model

TSP file name

TSP version number or date

Please provide a descriptive Subject for your request. This will be used in the subject field of any replies to your request.

*Subject

Please describe the issue in the space provided below. Include the steps required to reproduce the problem if applicable. Please include source if useful. If you need to send large or binary files please include them as a download link, or send them as attachments to support (at) exceletel.com using the same subject you specified above.


When you press the submit button below, email is sent from the ExceleTel web server to the technical support email inbox. This bypasses the email client on your computer. Therefore, you must include your correct email address to receive a reply.