Select a Call


Using TeleScope

1.    Activate the line device.

2.    With new inbound calls an entry will appear in the log when the etLine.OnOffering fires. A new outbound call is created in many ways, for example when the etLine.Call.Dial or etLine.Call.ConsultTransfer method is executed or the attached handset is lifted. The etLine.Call.Count property will increase by one and the new Call Handle will appear in the etLine.Call.List property.

3.    If the device is capable of multiple calls and you are using TeleTools Standard, Professional or Enterprise then you may need to set the etLine.Call.Handle property. This can be done by selecting the call in the Call List found on the Call tab.
To create a new call with the etLine.Call.Dial method the etLine.Call.Handle property must first be set to 0 (Hex 00000000).

Using TeleTools

1.    Activate the line device.

2.    With new inbound calls an entry will appear in the log when the etLine.OnOffering fires. A new outbound call is created in many ways, for example when the etLine.Call.Dial or etLine.Call.ConsultTransfer method is executed or the attached handset is lifted. The etLine.Call.Count property will increase by one and the Call Handle will appear in the etLine.Call.List property.

3.    If the device is capable of multiple calls and you are using TeleTools Standard, Professional or Enterprise then you may need to set the etLine.Call.Handle property. This is easily done in the etLine events such as etLine.OnOffering or etLine.OnCallBegin.
Example:
     etLine1.Call.Handle := MyCallHandleVariable;
     -or-
     In the etLine.OnOffering event
           //Use the event handler routiones CallHandle parameter
           etLine.Call.Handle := CallHandle
 

To create a new call with the etLine.Call.Dial method the etLine.Call.Handle property must first be set to 0 (Hex 00000000).

Example:


     etLine1.Call.Handle := 0;
     etLine1.Call.PhoneNumber := '555-1212';
     etLine1.Call.Dial;