Hi-Phone Desktop RS232

Links to other pages
   HiPhone Product Line Comparison Table
   HiPhone Desktop Lite
   HiPhone Desktop Pro
   HiPhone Desktop Maestro (4 Line)
   HiPhone Desktop RS232
   HiPhone Desktop USB

The Hi-Phone Desktop is a great low cost, high functionality, TAPI device.  It's open architecture gives developers, system integrators, and OEMs the flexibility to develop a wide range of application solutions to suit different markets.

With ExceleTel TeleTools, integrating Hi-Phone with your application is fast and easy.

ExceleTel and Way2Call have a long history of close cooperation.  We have been working together for nearly a decade to continually advance the Hi-Phone as the premier TAPI desktop CTI device.  This long relationship, extensive technical experience, and world-wide deployment has allowed ExceleTel to establish and maintain our industry leading position for Hi-Phone telephony application development tools, Hi-Phone technical assistance, and Hi-Phone distribution.

Please consider ExceleTel as the source for all your Hi-Phone needs.


The Hi-Phone's small footprint, external form factor, and Plug & Play (PnP) capabilities make it easy to deploy.  

Features / Benefits

  • Open architecture
  • Powerful CTI & TAPI capabilities
  • Upgradeable firmware
  • High reliability, maintenance free
  • Small footprint
  • External Plug & Play
  • RS232 Connection
  • Fast and easy application integration via ExceleTel TeleTools
  • OS support:  Win 98SE / ME / NT4 / 2000 / XP
  • POTS (PSTN) telephone line connection
  • Analog Telephone set / handset connection
  • Headset connection
  • WAVE data play/record to/from both telephone handset/headset and phone line
  • Full duplex audio
  • Local echo-canceling of voice sent to handset/headset/line
  • Telephone set handset on/off hook detection (TAPI Phone / etPhone)
  • Telephone set keypad keys press & release detection (TAPI Phone / etPhone)
  • Telephone set hook-flash detection
  • Phone line dialing / answering
  • Dial DTMF digits
  • Call-progress analysis (including voice energy detection)
  • Telephone line signals detection including busy, call waiting, stutter tone, etc.
  • Remote party (incoming) DTMF detection
  • Incoming calls (ring signal) detection
  • CallerID (CID) and CallerID on Call Waiting (CWCID)
  • LED display indicating power, ring, handset on/off hook, PSTN line use, mute, headset plugged in
  • Compatible with H.323 and standard IP telephony applications (like NetMeeting)

Application examples

  • Attended desktop PSTN (POTS) and IP telephony
  • Power dialing
  • Call logging / recording
  • Telemarketing
  • Computer Aided Telephone Interviewing (CATI)
  • Screen pop / CallerID (including CWCID)
  • Full-duplex Wave record and playback on- and off-line
  • Industrial facility and equipment monitoring
  • E-commerce solutions with vocal human interaction
  • IVR
  • Voice mail
  • Auto-attendant
  • Broadcast / Unified Messaging
  • Operation with standard IP telephony software such as Microsoft NetMeeting etc.  (H.323 compatible)
  • and many more

System Requirements

  • PC with Pentium or higher
  • 4 MB free hard disk space
  • Free Com port
  • Internet Explorer 4.0 or higher
  • Win 98SE / ME / NT4 / 2000 / XP

Power: 12V DC 500 mA
Dimensions: 13.75 x 11 x 3cm; 5 7/16 x 4 5/16 x 1 3/16in
Approvals: FCC Part 15B, Part 68; UL

Please note:  The Hi-Phone Desktop RS232 currently does not support loop-drop (wink) remote disconnect detection.  It provides remote caller disconnect detection using fast busy signal / dial-tone detection.  This can create a delay in detecting remote disconnects.  In some cases the remote disconnect detection may not occur properly.  There is some locale dependency involved as well.  Some telephone company equipment plays a series of automated voice messages before putting a fast busy on the line.  This detection method is usually not an issue for interactive desktop telephony applications.   However, it can be an issue for some automated unattended applications.  Some of our customers use timers or other program logic as a work-around if this is an issue for their application.