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Testimonials Page 3


I got my app to work with T.T. Express. It was my internal modem (not TAPI compliant, just like the error checking said!). I put my 56k PC Card modem back in the slot, and it works fine with that modem. Thanks for all the tips, etc.

Christopher McCoy
Digital Edge, Inc.
Tulsa, OK 74170


… Thanks for the ideas. I really like your product and Telescope. It takes very little time 
to get an application developed. Being able to develop in Visual Basic makes it very 
natural.
Thanks

Keith Baldwin
High Tech Service


I wanted to see if Teletools would work with TAP/SNPP pagers. I have been using Teletools since version 1.0. I Like the low over head it provides because it simply wraps the TAPI call backs). I've used it on several products. My company asked me to develop (a) DLL to provide paging (Alphanumeric) for our main product (Comet Dispatcher). We have the latest AsyncPro in our library and I wound up using it. I'm unhappy with the dll size 587kb(and slow relatively speaking) but it will have to do. The boys at TurboPower are great coders but...instead of interfacing the API at the callback level they kind of invented a second wheel. I promise the next opportunity I get to ask for a communications package (for TAPI). I'll request Exceletel. We will be developing multiline telecom stuff in the near future. i.e. Help desk apps. 

Regards
Steve Curtis 
Actsoft Inc.


I'm Teerawat Potikul student of KMITL in faculty of telecommunication engineering. I use TeleTools in my thesis to make a automatic answer machine that can control electric device and it worked very well .My thesis passed and I get "A" grade in this term, but I can't buy your program because I'm still a jobseeker .Thank you for your TELETOOL if I got a job and have to use TeleTools , i will buy it.

Mr.Teerawat Potikul


Thanks for the discussion today on the ExceleTel component. I have taken care of my licensing problem as we discussed, and things seem OK. I am still experiencing problems with my modem deciding not to do .wav files, and I will proceed with this as we discussed.

I'd like to thank you for the discussion today. Support is, in my opinion, of equal or higher importance than the product itself. It is usually a main consideration in development components, as I am sure you are aware. This being said, I'd like to commend and thank ExceleTel for taking such an aggressive approach to support, and going the extra mile for me. 

I will pass on what I have learned on my modem issue.


Thank you very much. I have received the information.

I had started to develop a plain TAPI application before I heard about your product, so I can judge how much work TeleTools saves me. Thank you and all the people at ExceleTel for such a great product!

Yours sincerely,

rene gass
development punk ;-)
MeData EDV-Systeme GmbH


Thanks for the help. I think I got it working ok now. Seems that its a bit picky on where I make the settings in my procedure. Not sure why, but It does seem to work now that I moved the settings to just before the call is made. Thanks, Al

By the way, very nice product, I just have a bunch to learn! This telephony world is all new to me.

Teletools made my entry into telephony a positive experience. It's a product that's powerful yet simple to work with and the tech support is there when I need them. I have waited days for other email support but ExceleTel typically answers my questions in minutes. I highly recommend this product. Please keep up the good work!

Al Kulich 
StoraEnso North America


phew....

Thanks for you predictably speedy response. I tested the compiled app on another clean machine and its fine.

Adrian


I have to finish business plan for major funding and get back on track of the software. It should be finished in 7-10 days. No 5 day work week here. Will e-mail again late next week. Thanks again for all of your help and quick responses. If this is any indication of the way you guys treat clients, then you are the ones for me.

Regards,
Mark


I forwarded you the reply we've got from the support team. Maybe you can add this information the excellent FAQ! section of your site.

Thanks guys, you are a great team to work with!!

Marius Seritan 
Software Engineer/Architect 
San Jose, CA 95134


Thanks, it worked.
That's what I call efficient customer support.

Regards

Alain


… In the end, the Hi-Phones appear to be functioning beautifully. Out of 15 units set up at a single location, all appear to be glitch-free. Meanwhile, we had two bad network cards, 15 bad headsets, and three bad laptops (out of 15 refurbished DELLs). With each category of hardware EXCEPT the Hi-Phones, we had to deal with stocking issues. So in the end, your service and products were superior. If you continue to restock your Hi-Phones, you will continue to be at the very top of the list.

Brett Gurgel
CEO LaborKey


I have been using Tele Tools and it seems to be a powerful tool - we developed an IVR and a soft phone in less than 8 hours. We are impressed.

Now we need to work with the 3Com NBX phones to send to the LCD custom messages because some users don't have a PC, only the phone. ¿How can we do this?

The messages might be: Caller Company´s Name, Account Status, Etc.

M.I. Rafael Abraham Hamanoiel Frangie.


Thanks for your promptly response. In the meantime, I have an app that responds to inbound calls, looks up clients from telephone numbers, and holds/unholds. Transferring needs to be done, and finalizing the outgoing call logic, and then we have the beginnings of a viable app. Total development time 7.5 hours so far -and I new d**n all about telephony before I started!

Good software tools make life easy!

Ah! But I bought it a week or more ago, and the project is almost due for release to our internal testing team (they are also known as The Staff!). Humor aside, all has gone well and excepting the fact that I cant reliably access the wave driver and record calls the project has gone more smoothly than I had dared to hope.

Iain


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