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These new features enable benefits such as dramatically improved single
and multi-line performance for wave intensive applications, better voice
mail or prompt editing capabilities, and a much more organized approach to
managing wave files. Click here
for a more detailed feature list and look below for a description of the
new features.
Memory Buffers
Large and even small multi-line systems can get bogged down accessing
wave data from the disk. Some telephony tools solve this problem by using
indexed audio files, often referred to as VOX. The TeleTools approach of
using memory buffers is far more flexible. TeleTools v3.7 allows multiple
line devices to share audio data, thereby reducing the number of open
files and virtually eliminating disk access delays, all while using
standard wave file formats supported by many other telephony and
non-telephony applications.
Why is this good? Imagine an Interactive Voice Response system (IVR)
supporting 48+ lines simultaneously and, on every inbound call, a greeting
wave file is played. Prior to TeleTools v3.7 every new call required the
application to locate the disk file, open it and read the data from the
disk. Now with TeleTools v3.7, you can use shared memory buffers and the
file is read once then stored in memory. Each of the 48+ lines accesses
the same data, greatly limiting the potential for disk access errors and
delays.
With TeleTools v3.7 wave data storage is flexible with memory buffers.
No longer is your application limited to only storing wave files to disk.
Now wave data may be stored in a database, as resource items within
executables or, as standard wave files for use with other applications
that support wave files.
Fast-forward, Rewind and Pause
Voice mail systems and voice-prompt management require the ability to
fast forward and rewind as well as pause while recording or playing wave
files. With TeleTools v3.7, developing call recording, IVR's, and
transcription systems are even easier
Seek and Search through WAV Files
TeleTools v3.7 now allows for flexible positioning of audio play- you can
use seconds, bytes, index and, even percentages! Applications such
as medical transcription, dictation, and voice messaging just to name a
few just got a whole lot easier to create in v3.7.
Trim Before or Trim After
With the new trim before and trim after properties, TeleTools v3.7 lets you
cut, crop, split or join wav files together. You can more easily
write apps that merge audio files and allow users to edit recordings and
messages.
Embedded Information
Many telephony applications utilize a large number of audio files.
Imagine an audio prompt management module that stores the text within the
wave file or, a dictation system where the translated text is added
directly to the wave file. Coding, audit trails and disaster recovery are
now made easy with TeleTools v3.7. Few wave audio tools take advantage of
the List capabilities that Microsoft designed into the wave audio file
API. With TeleTools v3.7 you can add textual information to any, and all,
wave files. Wave file management is made easy with fields like Author,
Category, Comments, Copyright, CreationDate, Keywords, Subject and Name.
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